Terms and Conditions
Look, we hate legalese just as much as you do, but the official-looking guys in suits and ties told us we had to. We love you (we really do, if you’re avid enough to check this page out!) and we’ll do everything within our means to make you happy. If anything doesn’t go to plan, or if you need to know how we intend to do things, the terms and conditions below set out the lay of the land.
If you have any feedback or thoughts on anything that’s on this page, please drop us a note via the Contact Us page and we’ll gladly get back to you.
1. The Website “www.bubble-bro.com”:
Welcome to the website www.bubble-bro.com (“Website”) owned by Bubble Bro Household Appliances Sale, PO Box No. 1025, Fujairah, United Arab Emirates.
Only persons who can enter into a legally binding contract are eligible to purchase using the Website Minors under the age of 18 are not permitted to register as a User of this website and are not allowed to transact or use the website.
The user (“you” or “your”) agrees, understands and acknowledges that the Website is an online platform that enables you to access information and purchase products listed on the Website at the price indicated therein at any time from any location. Your access, use and any purchases made through the Website are subject to and shall constitute your acceptance of the following terms and conditions. If you do not agree to the terms and conditions, please exit from the Website.
We reserve the right to update or modify these terms and conditions at any time without prior notice. You will be subject to the policies and conditions of use in force at the time that you use the Website or that you order products through Website.
2. Your Account and Access to Website:
In order to make any online purchase, you will need to register with the Website by giving certain personal identification information. It is your responsibility to ensure that the user name and password to access the Website is kept confidential. If you have any reason to believe that your user name and password is being, or is likely to be used by third parties, you should inform us. We shall have the right to refuse access, terminate or remove the account or edit the contents at any time without notice.
The right to use or access the Website granted to you is a limited, revocable, non-exclusive right for personal use of the Website. You are not authorised to (i) modify the Website (ii) download or copy account information for the benefit of another seller (iii) utilise data mining, robots, or similar data gathering and extraction tools. You must use the Website for lawful purposes only and must not use for fraudulent or other unlawful activity.
3. Orders, Promotions, Price, Payment & Deliveries:
The order placed by you through the Website shall be deemed an offer from you to buy the product(s) specified as per the order from Bubble Bro (“Order”). On receipt of the Order, the Website will automatically generate an e-mail confirming receipt. Your receipt of Order receipt confirmation e-mail is only an acknowledgement of receipt of your Order and does not constitute an acceptance of your Order by Bubble Bro.
Bubble Bro lists availability information for products on the Website. Please note that the stock situation changes dynamically, you will be informed by e-mail if any product(s) you have ordered is/are out of stock for any reason and an estimated availability date will be provided. Subject to availability of the product(s) ordered, Bubble Bro will confirm its acceptance by e-mail confirming the dispatch of the product(s) to your address as specified on your Order (“Acceptance E-mail”). The Order shall be deemed as accepted by Bubble Bro on your receipt of Acceptance E-mail, failing which, the order will be cancelled.
You shall have the right to cancel your Order any time prior to your receipt of Acceptance E-mail without any liability. Any cancellation after receipt of Acceptance E-mail shall be subject to reimbursement of certain charges (“Cancellation Charges”) to cover the cost of expenses (including shipment charges) incurred by Bubble Bro.
The prices and delivery terms specified in the Website are Bubble Bro Household Appliances Sale, Fujairah, UAE; these include the cost of usual packing; and are exclusive of all taxes and duties unless expressly stated otherwise. Unless otherwise stated, you shall be responsible for payment of all charges associated with the purchase of products from us.
You shall have the option to make the payment either by cash on delivery or by online payment through the secured payment gateway facilities using your own credit cards. The delivery of the products shall be made only on receipt of advance payment for the product(s) and shipment.
Credit card payments can be made via Visa or Mastercard Credit Cards and the acceptable currencies for payment are United States Dollars (“USD”) for Paypal payments and UAE Dirhams (“AED”) for all other methods.
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. The cardholder must retain a copy of transaction records and Merchant policies and rules. Multiple shipments/deliveries may result in multiple postings to the cardholder’s monthly statement.
The prices and specifications of all products listed on www.bubble-bro.com are subject to change without prior notice owing to stock availability and promotional support from the brands. Prices may vary on advertising material and at time of purchase due to market changes.
Delivery is only available within the United Arab Emirates. The delivery of the products shall be made either directly by Bubble Bro or through third party courier/logistic services providers on all days except on Fridays and National holidays. Shipment charges, if any, are shown and levied at the time of placing an order. Delivery typically occurs within 2 – 5 working days of receipt and confirmation of your order. Delays in deliveries will be communicated to the email address provided at the point of order submission and/or, where feasible, via telephone to the contact number provided at the point of order submission.
Our liability for the product(s) sold stops and the risk passes on to you on delivery to you or to the third party courier/logistic services providers, whichever is the later. Consequently any expense, damage or loss occurring during transportation shall be at our risk, unless the expense, damage or loss originated as a result of your actions.
Bubble-bro.com will not deal with or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the laws of the United Arab Emirates.
4. Cancellation, Exchange & Return Policy
Cancellations, Exchanges or Returns are possible under the terms and conditions as follows:
(a) Orders can be cancelled without any penalty if you submit a cancellation request via the Contact Us page within one (1) Calendar day of the Order Submission day and time.
4.2 Returns & Exchanges
(a) If any of the products or accessories you purchase from us are damaged, defective, incorrect, tampered with or damaged during shipping, please send us a message via the Contact Us page with your order reference or Account ID along with a brief description of the fault. We will then arrange collection of the item as soon as possible via our prescribed delivery service – we will inspect the item and, if the fault or error is validated, deliver a replacement to you at no further cost. If your purchase was made within 30 days of the date you notified us of the fault, you will also be able to opt for a full refund inclusive of shipping costs. In order to be eligible for a full refund, please return all purchased items in the same condition as you received them, along with the original packaging intact.
(b) Return requests can be made within 15 days of the date your order was dispatched. In order to qualify for a refund, you must return the products in their original, unopened packaging with any accessories and free of charge items that were included (if applicable). We regret that we are not able to accept returns of used items. Refunds for returns are net of shipping and pickup fees.
(c) To schedule a return please submit a request via our Contact Us page mentioning your purchase reference or Account ID and we’ll arrange pickup of your purchased items via our prescribed delivery service as soon as possible.
(d) If payment was made prior to dispatch via Credit Card or any other available means of payment, Bubble Bro will issue a full refund via the same payment channel – depending on the issuing bank of the credit card, refunds will be processed within a range of 10 to 45 working days. Refunds for purchases made via Cash on Delivery can only be made to a nominated bank account – we will ask you to nominate a bank account to which we will transfer the refund net of shipping fees. Please bear in mind that it may take up to 1 week in order to arrange pickup of the returned items but this will not affect your eligibility for a refund as long as the date you submitted your return request and the condition of the returned items is in line with our Exchange & Returns policy.
5. Warranty Terms & Conditions
DrinkMate Soda Machines carry a one (1) year limited warranty, while accessories that are sold separately carry a six (6) month limited warranty. Warranties exclude consumable items such as CO2 gas. Warranties commence from the date of the Invoice, unless explicitly stated otherwise.
Product Warranties are applicable within the limits of United Arab Emirates only. Bubble Bro reserves the right to unilaterally determine the cause of product failure (i.e. Dead on Arrival (DOA) product(s) or Out of the Box failure) and offer the appropriate rectification or solution at its discretion, whether by replacement, repair or otherwise.
Other than what is provided by the brand/manufacturer/distributor, we hereby expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted (including product information and/or specifications) on the Website.
6. Limitations of Liability
The total liability of Bubble Bro, whether in contract, warranty; tort, product liability; and copyright, trademark, trade secret, patent and other intellectual property rights infringement; or otherwise, arising out of, connected with, or resulting from the performance or non-performance of any agreement resulting here from or from the sale, delivery resale, repair, replacement or use of any product or the furnishing of any service, shall not exceed the price allocable to the product or service which gives rise to the claim.
In no event, whether as a result of product defect/malfunction, breach of contract, warranty; tort; copyright, trademark, trade secret, patent and other intellectual property infringement or otherwise, shall Bubble Bro be liable for any special, consequential, incidental, indirect or exemplary damages, including, but not limited to, loss of profit, loss of use of the products, cost of substitute goods.
7. Other Businesses
Third parties other than Bubble Bro and its affiliates may operate stores, provide services, or sell product lines, advertise their products on the Website through a link or links provided on the Website. We are not responsible for examining or evaluating, and we do not warrant or endorse the offerings of any of these businesses or individuals, or the content of such third party websites. Bubble Bro does not assume any responsibility or liability for the actions, products, and content of any of these and any other third-parties. You are requested to carefully review their privacy statements and other conditions of use of their website.
8. Trademarks, Intellectual Properties and Copyright Notice
All of the content on the Website, including, for example Bubble Bro mark, page headers, images, illustrations, graphics, logos, text are subject to trademark, service mark, copyright and other intellectual property rights or licenses held by Bubble Bro, affiliates or of third parties who have licensed materials to Bubble Bro. The design on this page is a registered trademark of Bubble Bro. The content of this website is a copyright work under UAE and International copyright laws, and Bubble Bro owns a copyright in the selection, coordination, arrangement, modification and derivative matter of the content.
The content of this website is meant only for personal and non-commercial use. Contents may be downloaded and printed only for personal use and not for any commercial purpose; posting of the content on any network computer or media without license from bubble-bro.com is prohibited; as is changing, altering or modifying the Content in any copyright or trademark notice.
Bubble-bro.com reserves right in downloading material and all derivative material thereof.
9. Product Visuals
While we endeavour to place appropriate pictures of the products, it must be understood that that the actual pictures, colour, dimensions and other may not actually reflect the original product’s colour, dimensions and other of the original product. The pictures shown here therefore are taken as being placed for illustrative purpose only and also change from time to time without prior notice
10. What Information Do We Collect and How Do We Use It?
Bubble Bro believes you have the right to know what information we collect when you visit our Website. We value our relationship and the data you share with us from time to time. We are totally committed to maintaining this data with the utmost of confidentiality.
For visitors to the Website, our web server, on specific occasions, recognizes and stores your computer’s IP address. This is used only as a support feature to ensure our customer’s identity. Your computer provides this information automatically each time you log on, unless you have activated blocking technology available in some browsers. We also may combine your IP with other information you provide us like your e-mail address. You provide this information when, for example, send us an e-mail, fill out a registration, answer a survey, complete a fulfilment order or sign up for a site newsletter. In any case, the price listed on the website shall be final.
We intend to use the Information only for the purpose of (1) fulfilling our obligations under any sale and purchase contract and/or any other contract between you and our company, (2) publishing reports on trends in the usage of the Website and fulfilling the purpose of the your interaction with the Website (3) to those of its employees, contractors and affiliates that need to know the information in order to process it on our behalf or to provide services available at the Website and that have agreed not to disclose it to others. (4) Rendering services related to our business such as warranty or after sales services, (5) providing you with our latest product information and other related information from time to time, and/or (6) asking your opinions regarding our products and/or services.
If you object to your Information being transferred or used as stated above, please do not use the Website.
12. Reviews, Comments, Communications and Other Content
You may post reviews, comments and other content; send communications; and submit suggestions, ideas, questions or other information, as long as the content is not illegal, abusive, defamatory or infringing of intellectual property rights and does not contain software viruses or any form of spam. Bubble Bro reserves the right (but not the obligation) to remove, delete or edit any content that in its sole judgement violates these conditions of use and/or terminate your permission to access or use the Website.
If you do post content or submit material, and unless we indicate otherwise, you (a) grant Bubble Bro and its affiliates a non-exclusive, royalty-free, irrevocable, perpetual rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and (b) grant Bubble Bro and its affiliates and agents the right to use the name that you submit in connection with such content, if they choose.
13. Contact Details:
For product Returns or Exchange, any after sales service related issues for your products, or for any other issues please contact: firstname.lastname@example.org
14. Applicable Law and Jurisdiction
United Arab of Emirates is the country of domicile of Bubble Bro Household Appliances Sale.
By accessing and using the Website; and purchasing online, you agree that your access and use of the Website, online purchasing is subject to these terms and conditions, as well as all applicable laws, as governed and interpreted pursuant to the laws of UAE. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
15. COD (Cash On Delivery)
If you are not comfortable making an online payment on Bubble Bro, you can opt for the Cash on Delivery (COD) payment method instead. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.